The aviation and hospitality industries are realizing the benefits of having an in-house CAIO. Till recently, the CAIO role was pretty much the exclusive domain of public sector, technology and R&D organizations. There are a multitude of factors that are making the CAIO indispensable for the aviation and hospitality industry. The potential of AI in the hospitality sector ranges from personalized guest experiences to efficient operational management. For instance, AI can streamline front desk operations, optimize energy management systems, and provide personalized recommendations for hotel guests. In airline operations too, AI is said to transform customer service, optimize flight operations, and improve safety across the board.
Source: Hospitality Net
